Customer Service Level 3
Назад
Вперед
Aims and Objectives
Aims and Objectives: Organise and Deliver Customer Service
i-ACT: Understand How to Organise Customer Service Delivery
i-Ask: Promoting Products and Customer Service
i-Ask: People Involved in Customer Service
i-Ask: The Customer Journey
i-Check: The Customer Journey
i-Check: Organising Customer Service Delivery
i-Test: Customer Service Delivery
i-ACT: Explaining How to Organise Customer Service Delivery
i-Ask: Wants, Needs and Expectations
i-Ask: Segmenting Customer Groups
i-Check: Wants, Needs and Expectations
i-Check: Differentiating Customer Wants, Needs and Segmentation
i-Check: Organising Customer Service Delivery
Aims and Objectives
Aims and Objectives: Understanding the Customer Service Environment
i-ACT: Understanding the Concepts and Practices Underpinning Customer Service Delivery
i-Ask: Customer Service Delivery
i-Ask: Customer Journey
i-Check: Customer Service Delivery
i-Check: Customer Journey
i-Test: Customer Service Delivery and the Customer Journey
i-ACT: Understanding the Relationship Between Customer Service and a Brand
i-Ask: Branding
i-Ask: Influencing Perception and Impact of Customer Service
i-Check: Branding and the Impact of Customer Service
i-Check: Influencing Perception
i-Test: The Relationship Between Customer Service and a Brand
i-ACT: Understanding the Structure of Customer Service
i-Ask: Customer Service Models and Standards
i-Ask: The Costs and Benefits of Customer Service to an Organisation
i-Ask: The Relationship Between Customer Service and the Areas of an Organisation
i-Check: Models and Standards and Costs and Benefits
i-Check: Understand How Customer Service Relates to Areas of an Organisation
i-Test: The Structure of Customer Service